Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

The product being returned can be used (to see whether it works for your specific condition, or not), but with no visible damage, (scratches, marks, etc.), and with its original packaging that it arrived in.

For any return questions, you can always contact us at support@chirotech-us.com, and we will respond within 24 hours.

Once we receive an item we will inspect it for any damages then we will refund the said amount owed if the item is in perfect condition.

 

Return Shipping

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.

The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

 

Order cancellation

Please be aware that if a customer places an order and subsequently decides to cancel it, they are not guaranteed a refund. Orders can only be canceled within the first 1 hour they've been placed. After an hour, our team will have already registered your order in our system and in our carrier's system.

 

Failed Deliveries 

Please verify the shipping address you entered when placing your order. If the address is incorrect and a replacement must be sent, a replacement fee will be charged. Or, if your package was delivered but not picked up, a replacement fee will be charged.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5 business days for your bank or credit card company to process and post the refund too. Due to security reasons, we are only able to refund the card that was used at checkout.

 

Questions? 

Email: support@chirotech-us.com